THE COLOR WEAR ships all orders through Servientrega, a trusted logistics company known for its security and wide coverage. This ensures your purchase arrives safely at the address you provide.
Delivery times vary depending on the destination city, typically ranging from 4 to 8 business days.
Please note: this does not include the payment approval time.
Delivery times begin once the purchase has been confirmed.
For credit/debit card or PSE payments, confirmation may take up to 1 business day.
For Efecty or Bank Reference payments, confirmation may take up to 2 business days.
Delivery may be delayed if the item is only available at one of our retail stores rather than at our logistics center in Barranquilla.
Deliveries cannot be scheduled for an exact time.
Weather conditions, traffic, roadblocks, or other operational issues reported by Servientrega may also cause delays.
The order may be received and inspected by any adult present at the delivery address, and delivery will be confirmed by signing the shipping receipt provided by the carrier.
If your package shows signs of damage or tampering at the time of delivery, please contact us:
WhatsApp: +57 313 592 2602
Email: tiendavirtual@thecolorwear.com
Customer Service Hours: Monday to Friday, 10:00 a.m. – 5:00 p.m.
Shipping costs vary depending on the destination city and will be clearly shown in the checkout summary after you select the shipping address and city.
